TOWNHOUSE ASSOCIATION PROPERTY

 MANAGEMENT SERVICES

- Quality of Service -

Los Angeles, Downtown Los Angeles, Van Nuys, North Hollywood, Woodland Hills, Canoga Park, Reseda, San Fernando Valley, Northridge, Chatsworth, North Hills, West Hills, Hollywood, Burbank, Glendale, Pasadena, West Hollywood, West Los Angeles, Beverly Hills, Santa Monica, Venice, Sylmar, San Fernando, Lake View Terrace, Simi Valley, Porter Ranch, Granada Hills, Mission Hills, Knollwood, Pacoima, Panorama City, Arleta, Sun Valley, Sunland, Tujunga, La Crescenta, Altadena, La Canada Flintridge, Warner Center, Winnetka, Valley Glen, Verdugo City, Montrose, Sierra Madre, Arcadia, Monrovia, Westlake Village, Thousand Oaks, Agoura Hills, Calabasas, Tarzana, Encino, Sherman Oaks, Valley Village, Studio City, Toluca Lake, Universal City, West Toluca Lake, Eagle Rock, San Marino, Beverly Glen, Los Feliz, Silver Lake, Atwater Village, Echo Park, Glassell Park, Cypress Park, Highland Park, Alhambra, San Marino, San Gabriel, Pacific Palisades, Brentwood, Sawtelle, Culver City, Jefferson Park, Westlake, East Los Angeles, Monterey Park, Mar Vista, Canyon Country, Santa Clarita, Westwood, Marina Del Rey, Inglewood, Valencia, Newhall, Castaic, Saugus, Moorpark

- All too often, we receive phone calls and emails from disgruntled property and townhouse association Board of Directors that have grown dissatisfied with the poor performance of their managing agents. Such directors state that their managing agents fail to return their phone calls or answer their emails, or return them with long delays; and that the managers do not assist the Boards to meet the challenges of the operation and management of the HOA or Condo property or townhouse association.

- The directors also maintain that most management companies, especially the large ones, have become complacent to the extent that they display a definite lack of care of and attention to the affairs and welfare of the homeowner association or condominium property and townhouse association projects they manage. Most Board members concur that the level of customer service and professional commitment of most property management companies are pronouncedly below par, or, in some cases, almost nonexistent.

                         - The art of managing townhouse, townhome, condo, condominium, HOA, and homeowner association communities is fundamentally common sense. However, consistently employing common sense in the myriad of emotional attitudes surrounding the day-to-day operations and management of such townhome and townhouse communities requires a lot of patience. In addition, the art of managing townhome and townhouse properties is relatively low. Most of the experience resides within managing agents previously involved in overseeing rental properties. J & N Realty, Inc.'s managers have decades of experience, coupled with proper formal training, in common interest development or planned development management.

- The impersonal and indifferent stance of some homeowner association, condominium, and townhouse managing agents towards the property they manage has created a wall of separation between the interest of the association and that of the management company. Such companies do not make any effort to further the interest of the associations they manage; they are only concerned with increasing the bottom line of their income statements - even if such increases are made at the expense of the operating and management efficiency of the associations such managers are supposed to guide and protect.

- In their search for higher and higher profits, some homeowner association, condominium, or townhouse association property management companies do not employ enough portfolio managers to provide sufficient service levels: the managers are overburdened by handling more associations than they are able to properly manage -- not enough personnel to take care of business.

- Board members assert that most condo and townhouse association property management companies manage the real property in a rather reactive, instead of a proactive, manner. Managers fail to guide the Boards through the maze of codes and regulations and the relevant federal, state, and local laws and to aid the Board in avoiding potential operational and managerial errors that are committed daily by untrained volunteer directors.

- Members of condo or townhouse property association communities have been reporting that the property management companies are inattentive and indifferent to the members' complaints, concerns, and requests, and they offer very low level of customer service.

                                                     Learning form the negative experiences to which Boards and member have been regularly exposed by their management firms, we decided many years ago to be pronouncedly different in our corporate philosophy and management style and approach to providing our services from most of the property management companies.

SERVICE QUALITY

- J & N Realty, Inc.'s Townhouse Managers:

   1. Quality of Personnel

- Have a sufficient level of knowledge, training, and understanding of matters such as insurance, accounting, statutory requirements, maintenance, selection of materials, and other technical matters.

J & N Realty, Inc. assures that its employment practices and its professional management skills are continually motivated towards hiring personnel with broadly-based capabilities.

  2. Quality of Service

- Perform all activities in accordance with our contract with the Association and within the expectations of the Board. A base-line performance standard will be established to implement the basic operational and functional requirements established by our contract and by the Board.

  3. Conflict of Interest

- Do not accept from vendors, contractors, or others who provide services or goods to the Association any remuneration in the form of commission, finder's fees, service fees, or the like in consideration for such goods and services.

- J & N Realty, Inc.'s property managers strive to keep informed of new developments in property, homeowner and condominium association management, including legal and accounting principles applicable to HOA and Condo associations. Our property managers seek continuing education in property management through attendance at professional courses related to the practice of management of HOA and Condo association properties. We encourage officers and Board members to participate in courses and seminars which may improve their abilities to serve the association and its members.

- We commence our managing effort with a thorough examination and review of the homeowner or condominium association's governing documents -- CC&Rs, Bylaws, Operating Rules (Rules & Regulations) and Policies (Board Resolutions). Our HOA and Condo management will advise the Board if and update or amendment to such documents is warranted. If the Association lacks the required or necessary policies or other documents, we are fully qualified to formulate of to help the Board in the formulation of such polices at a very reasonable cost. Next, we examine the insurance policies of the Association. We will inform the Board if the Association is under insured or if essential coverage is missing. The financial health of the Association is then evaluated. The financial statements will be reviewed for accounting accuracy, and collection proceeding on delinquent accounts, if any, will be initiated. The entire operation and management practices of the Association will be scrutinized in order to identify operations and functional inefficiencies and ineffectiveness; to pinpoint activities and practices that may lead to lawsuits against the Association or the Board of Directors; and to unearth any other matter that needs correction.

WE WILL MANAGE YOUR ASSOCIATION INTO SUCCESS!

J & N Realty, Inc. -- real estate, property, planned unit development (PUD), townhouse, townhome, hoa, condo, condominium, homeowner association, common interest development (CID) management services in Los Angeles

- J & N Realty, Inc. provides property, homeowner association, townhouse, and condominium management and services in the following cities and their surrounding areas (partial list, only):

Los Angeles, Downtown Los Angeles, Van Nuys, North Hollywood, Woodland Hills, Canoga Park, Reseda, San Fernando Valley, Northridge, Chatsworth, North Hills, West Hills, Hollywood, Burbank, Glendale, Pasadena, West Hollywood, West Los Angeles, Beverly Hills, Santa Monica, Venice, Sylmar, San Fernando, Lake View Terrace, Simi Valley, Porter Ranch, Granada Hills, Mission Hills, Knollwood, Pacoima, Panorama City, Arleta, Sun Valley, Sunland, Tujunga, La Crescenta, Altadena, La Canada Flintridge, Warner Center, Winnetka, Valley Glen, Verdugo City, Montrose, Sierra Madre, Arcadia, Monrovia, Westlake Village, Thousand Oaks, Agoura Hills, Calabasas, Tarzana, Encino, Sherman Oaks, Valley Village, Studio City, Toluca Lake, Universal City, West Toluca Lake, Eagle Rock, San Marino, Beverly Glen, Los Feliz, Silver Lake, Atwater Village, Echo Park, Glassell Park, Cypress Park, Highland Park, Alhambra, San Marino, San Gabriel, Pacific Palisades, Brentwood, Sawtelle, Culver City, Jefferson Park, Westlake, East Los Angeles, Monterey Park, Mar Vista, Canyon Country, Santa Clarita, Westwood, Marina Del Rey, Inglewood, Valencia, Newhall, Castaic, Saugus, Moorpark